Seller Help Desk

What is the remittance report?

  • The remittance report details the payment you will receive into your bank account for the month in question.
  • This amount is calculated based upon the boxes you have "Marked as Shipped" during that month. 
  • For longer term subscriptions purchased i.e  3, 6 or 12 month you will receive your revenue-share for the single box you have shipped in this period.
    • For example, if you have fulfilled one box of a customer's three box (quarterly) subscription, you will receive your share of one third of the purchase price. 
    • The share for the remaining two boxes will be paid according to the months the second and third boxes are fulfilled.
  • Your remittance report will be available via your merchant account "Payments" page  from the 8th working day of each month.
  • You will receive an email confirmation when your remittance report is available to review each month.
  • Payment into your designated bank account will then be made on the 14th working day of each month.

To view a detailed breakdown of which orders are included in your remittance payment, follow these steps:

  1. Login into your merchant dashboard and click -> Payments
  2. Select the monthly remittance report you wish to view eg "February 2021"
  3. Click the blue download button as shown in the following screengrab, this will download a csv report containing a detailed breakdown of all orders you have been paid for in this corresponding remittance payment.

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